All event information is subject to change. Please check back before date of event.
Frequently Asked Questions
 
Contact
How do I contact Customer Service?
 
Delivery
When can I expect my tickets to be delivered?
Can my tickets be sent through the regular mailing service?
What if nobody is there to receive the package?
How can I track my package?
What if I need to change my shipping address?
Where should I send my tickets?
Why do we ship 2 Day Air?
 
Will-Call
What do I need to pick up my tickets?
When can I pick up my tickets?
Can somebody else pick up my tickets at Will-Call?
What if the Credit Card I used to purchase tickets was not my card?
 
Problems
I have not seen my tickets yet, where are they?
What should I do if I got the wrong tickets?
How do I cancel my order?
What if the event is canceled or rescheduled?
Why will my order not process?
What if I have moved since I placed the order?
What if my tickets were lost or stolen?
What level encryption does our web ticketing support?
What happens if I get the following error message? "No ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content."
 
General Questions
What is the exchange rate for US/Canada?
What is the difference between the order and the confirmation number?
Can I add more tickets to my order?
What forms of payment do you accept?
Can I purchase Taper Tickets?
What if I place two orders, can my seat locations be put together?
Will there be more tickets available for this show at a later date?
How do I update the credit card on file for my payment plan?
 
 
Contact
How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend emailing phishtickets@ticketstoday.com. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.
 
Delivery
If you have not received your tickets one week prior to the show date, please contact our Customer Service department at phishtickets@ticketstoday.com. We send all tickets via 2-day express delivery. On the day your tickets ship out, you will receive email from us with your tracking number and specific delivery date.
Can my tickets be sent through the regular mailing service? Currently, the only delivery service we offer is a 2-day Air . This method provides reliable tracking capabilities and helps us maintain full accountability for the delivery of your tickets.
What if nobody is there to receive the package? Due to the value of the packages we send out and to ensure successful delivery to you,. please make sure you give us an address where you will be during daytime hours. Many of our customer’s have their tickets shipped to their business address for this reason. If three attempts are made without success, the tickets will be returned to us. We can resend them to you for an additional ship fee of $8.00. If we need to overnight the tickets in order for you to have them by the time of the show, that fee increases to $10.00.
How can I track my package? When your package is shipped, we will send you an e-mail with the tracking number. You can click on that number and it will take you to the carrier’s website for tracking.
What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email phishtickets@ticketstoday.com to request an address change.
Where should I send my tickets? We recommend sending your tickets to your place of business if you work during the day. Please remember that they cannot deliver to P.O. boxes,. Our carrier guarantees delivery to a business by 4:30 P.M. and to a residence by 7:00 P.M, so please keep this information in mind when choosing your shipping address.
Why do we ship 2 Day Air? Due to the value of these tickets, and the critical nature of prompt delivery, we use a service that allows both the customer and the company to track the package until it is in your hands. When your tickets are shipped, you will be emailed your tracking number and specific delivery date.
 
Will-Call
What do I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email.
When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets.
Can somebody else pick up my tickets at Will-Call? No, Will Call tickets must be picked up by the person whose name is used to place the order.
What if the Credit Card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID with you to claim your tickets at Will Call. If you are not able to bring the actual Credit Card used to purchase the tickets you may use the last 4 digits of the card to reference your order.
 
Problems
I have not seen my tickets yet, where are they? Remember that your tickets will only be delivered Monday through Friday, there is no weekend delivery. If you have not received your tickets one week prior to the show date, please contact our Customer Service department and we will resolve this matter for you.
What should I do if I got the wrong tickets? If you receive tickets for the wrong show, or tickets that are different from the ones assigned to you, please contact our Customer Service department immediately at phishtickets@ticketstoday.com so that we may resolve this problem.
How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show you are planning on attending is cancelled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
What if the event is canceled or rescheduled? If the event is cancelled, rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information is available. We will send e-mail to the e-mail address provided by you in the ordering process (you must provide a valid e-mail address with your order). Before traveling to the show, please confirm the event with the venue. You will receive a full refund for the face value of the ticket in the event that the show is canceled.
Why will my order not process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order from processing. If you still unable to place your order, please copy the error you are experiencing and email it to phishtickets@ticketstoday.com.
What if I have moved since I placed my order? We must be contacted sometime before your tickets ship in order to change the delivery address. If you contact us after your package has left our office, we can have our delivery service re-route the package, but an additional $10.00 will be charged to your account.
What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them.
What level encryption does our web ticketing support?  We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free.
What happens if I get the following error message? "No ephemeral rsa support. Your web browser only supports EXPORT cipher, can't access current secure content."  To purchase tickets using our web ticketing, your browser must have 128-bit encryption. This error message indicates that your browser supports an encryption level lower than 128-bit. To check what encryption level your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free.
 
General Questions
What is the exchange rate for US/Canada? Since the US/Canada exchange rate fluctuates constantly, the pricing is based on the exchange rate for the particular day that Ticketstoday.com acquires the tickets from the venue.
What is the difference between the order/confirmation numbers? Your order number and confirmation number are one in the same.
Can I add more tickets to my order? No, all orders are final. If you need to buy more tickets to an event, you need to place a separate order.
What forms of payment do you accept? We accept Visa, MasterCard and American Express as forms of payment.
Can I purchase Taper Tickets? If taper tickets are available we are allotted a limited number of taper tickets. There will be a Taper Ticket notification on the ticketing site if a band or venue is offering Taper Tickets. Please email any Taper Ticket requests to phishtickets@ticketstoday.com. We cannot guarantee that your request will be filled.
What if I place two orders, can my seat locations be put together? Seat locations are assigned on a first- come first-served basis. We cannot guarantee that separate order seat locations will be placed next to each other.
Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's website for additional ticket outlets.
How do I update the credit card on file for my payment plan? To update or change the credit card associated with this order and make your payment:
  • Follow this link to the Order Status page.
  • Enter your order number, email address, and billing address zip code. Click on the "Lookup Order" button.
  • Click the Receipt # next to your order
  • In the Payment History section, under Payment Options, select Pay In Full.
  • Enter Billing Information and new Credit Card Information. Click on the "Submit" button.
  • Please email phishtickets@ticketstoday.com or call 1-800-594-8499 if you need assistance with your payment.